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Tenant Fee Restrictions: What You Should Know About the Tenant Fee Act 2019

  • Writer: Will Pycroft
    Will Pycroft
  • Dec 15, 2025
  • 4 min read

Updated: Jan 12

Renting a home can be a complex process, especially when it comes to understanding the fees involved. The Tenant Fee Act 2019 was introduced to protect tenants from unfair charges and to make renting more transparent and affordable. This blog post will guide you through the key points of the act, explain tenant fee restrictions, and provide practical advice for tenants and landlords alike.


Understanding Tenant Fee Restrictions


Tenant fee restrictions are at the heart of the Tenant Fee Act 2019. These restrictions limit the types of fees landlords and letting agents can charge tenants. The goal is to prevent excessive or hidden costs that can make renting difficult for many people.


Under these restrictions, landlords and agents can only charge:


  • Rent

  • A refundable tenancy deposit (capped at five weeks’ rent for annual rents under £50,000)

  • A refundable holding deposit (capped at one week’s rent)

  • Fees for defaulting on the tenancy, such as late rent payments or lost keys (these must be reasonable and clearly defined)


All other fees, such as administration fees, inventory fees, or referencing fees, are banned. This means tenants should not be asked to pay for things like credit checks or paperwork processing.


For example, if a landlord previously charged £200 for a credit check, this fee is no longer allowed. Instead, the landlord must cover these costs themselves.


Eye-level view of a rental agreement document on a wooden table
Rental agreement document on table

Why Tenant Fee Restrictions Matter


Tenant fee restrictions help create a fairer rental market. They reduce upfront costs for tenants, making it easier to move into a new home. They also encourage landlords and agents to be more transparent about the true cost of renting.


If you are a tenant, knowing these restrictions can save you money and help you avoid paying illegal fees. For landlords, understanding these rules ensures compliance and avoids penalties.


What is Schedule 2 of the Tenant Fees Act 2019?


Schedule 2 of the Tenant Fees Act 2019 outlines the specific circumstances where landlords and agents are allowed to charge fees beyond rent and deposits. These exceptions are limited and clearly defined to protect tenants.


Some examples of permitted fees under Schedule 2 include:


  • Charges for utilities, communication services, TV licences, and council tax if the landlord provides these services

  • Fees for changes to the tenancy requested by the tenant, such as adding a new tenant or changing the tenancy agreement

  • Early termination fees if the tenant ends the tenancy early, but only if the landlord agrees to this

  • Fees for replacing lost keys or security devices


It is important to note that all fees must be reasonable and reflect the actual cost incurred by the landlord or agent.


For instance, if a tenant loses their keys, the landlord can charge for the cost of replacement and any locksmith services, but not an arbitrary penalty fee.


Close-up view of a set of house keys on a wooden surface
House keys on wooden surface

How the Tenant Fee Act 2019 Affects Tenants and Landlords


The introduction of the Tenant Fee Act 2019 has changed the rental landscape significantly. Here’s how it impacts both tenants and landlords:


For Tenants


  • Lower upfront costs: Tenants no longer face unexpected fees when moving in.

  • Greater transparency: Tenants can see exactly what they are paying for.

  • Protection from unfair fees: Illegal fees can be reported and challenged.


For Landlords


  • Limited fee income: Landlords cannot charge for services that were previously a source of extra income.

  • Need for clear communication: Landlords must clearly state allowable fees in tenancy agreements.

  • Risk of penalties: Non-compliance can result in fines up to £5,000 or more.


Practical Tips for Tenants


  • Always ask for a breakdown of fees before signing a tenancy agreement.

  • Check if any fees are banned under the tenant fee restrictions.

  • Report any illegal fees to the local council or relevant authority.


Practical Tips for Landlords


  • Review tenancy agreements to ensure compliance with the act.

  • Train staff and agents on the new fee rules.

  • Keep records of all fees charged and the reasons for them.


How to Handle Disputes Over Fees


Despite the clear rules, disputes over fees can still arise. Here are some steps tenants and landlords can take to resolve issues:


  1. Review the tenancy agreement: Check what fees were agreed upon and if they comply with the law.

  2. Communicate clearly: Discuss the issue with the landlord or agent to seek a resolution.

  3. Seek advice: Contact tenant advice services or legal professionals for guidance.

  4. Report illegal fees: Tenants can report breaches to local authorities who can enforce the law.

  5. Use dispute resolution services: Some tenancy deposit schemes offer dispute resolution for deposit-related issues.


By following these steps, both parties can avoid costly legal battles and maintain a good rental relationship.


Staying Informed and Compliant


The rental market is constantly evolving, and staying informed about regulations like the Tenant Fee Act 2019 is essential. Whether you are a tenant or a landlord, understanding your rights and responsibilities helps ensure a smooth renting experience.


For more detailed information on tenant fees and how the act affects you, visit this tenant fee act 2019 resource.


Remember, knowledge is power. Being aware of tenant fee restrictions protects your finances and promotes fairness in the rental market. Keep up to date with any changes in legislation and always seek professional advice if you are unsure.


Conclusion


By following the guidelines and understanding the tenant fee restrictions, you can navigate the rental process with confidence and avoid unnecessary costs.


The Importance of Awareness


Awareness of the Tenant Fee Act 2019 is crucial for both tenants and landlords. This act not only protects tenants but also helps landlords maintain a fair and transparent rental market.


Final Thoughts


In conclusion, the Tenant Fee Act 2019 plays a vital role in shaping the rental landscape. It is essential for both parties to stay informed and compliant with the regulations. Understanding your rights and responsibilities can foster a positive renting experience.


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