Our Compliance
We are required by law to display our compliance documents for the benefit of all customers
Governing Bodies
Client Money Handling procedure
As part of being a UKALA member, it is a requirement of us to provide you with our Client Money Handling Procedure along with the UKALA Client Handling Procedure for members.
Deposit Protection Service (DPS)
We are members of the Deposit Protection Service (DPS), our membership ID is 4890244. You can check to see if your deposit is properly protected by following this link.
Our Charges
To Landlords:
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The following prices apply to Residential and Commercial property services. We are required by law to display all of our prices inclusive of VAT.
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Let Only Service: Letting fee: £540.00 Inc VAT (payable on completion per let)
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Rent Collection Only: Letting fee: £360.00 Inc VAT (payable on completion per let), Monthly Management Fee: 9% Inc VAT of Rent Received.
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Comprehensive Full Management & Lettings Service: Letting Fee: £360.00 Inc VAT (Payable when let and re-let)
Monthly Management Fee: 13.2% Inc VAT on a portfolio between 1 and 4 properties. 10.8% Inc VAT (9% +VAT) on a portfolio between 5 and 9 properties. 9.6% Inc VAT (8% +VAT) on a portfolio of 10 or more properties. (Subject to a minimum of £44.40 Inc VAT) -
HMO Managed Service: Letting Fee: £150.00 Inc VAT per tenant (Payable when let and re-let) Monthly Management Fee: 13.2% Inc VAT of Rent Received. (Subject to a minimum of £44.40 INC VAT)
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Airbnb/ Managed Service: Monthly Management Fee: 14-17% Plus VAT (16.8% - 20.4% Inc VAT) of Rent Received.
Other Charges to Landlords:
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Tenancy deposit registration, management and release: £30.00 Inc VAT
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Tenancy Renewal (only if taking on pre-existing tenant): £150 Inc VAT
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Referencing Fee: £54 Inc VAT
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Rent Review including issuing of Notices: £60 Inc VAT
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Preparation of Section 8 Notice Documentation Pack: £192 Inc VAT
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Service of section 13 notice to increase rent: £36.00 Inc VAT
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Service of section 21 notice to regain possession: £72.00 Inc VAT
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Photographic Inventory report of property and exit inspection when tenant leaves £150 Inc VAT (Included under Full management)
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Property floor plans: £144.00 Inc VAT
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Withdrawal Fee: £252 Inc VAT
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EPC: Subject to Quotation
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Annual Gas Safety Certificate: Subject to Quotation
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Electrical Safety Test (EICR Test): Subject to Quotation
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PPM employed tradespeople will be charged at £30.00 Inc VAT p/h (Mon - Fri 9-5) and £45 Inc VAT an hour during out of hours + Materials costs.
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Portable Appliance Test fee: (Subject to Quotation)
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Deposit deductions negotiation: £60.00 Inc VAT (Included in full management)
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Void management visit (each): £30.00 Inc VAT
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Key cutting (each key): £24.00 Inc VAT
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​Arrangement and submission of paperwork relating to an HMO license including floorplans to the local authority: £480.00 Inc VAT
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The organisation of property maintenance outside our in house maintenance team and approved contractors: 12% Inc VAT of the invoice (subject to a minimum of £12.00 Inc VAT and a maximum of £72.00 Inc VAT per job
To Tenants:
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Key deposits: £10.00 per key (To be collected from the office with 2 hours' notice)
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Attending to give access to the property (24Hrs): £36.00 INC VAT (Payable on attendance)
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Amending or renewing a tenancy agreement: £48.00 INC VAT
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Application holding deposit: Equivalent to 1-week rent held for up to 14 days & deducted from the deposit paid on move-in.
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5-week deposit payable in addition to the first month's rent on or before the day you move in.
In-House Complaints Procedure
We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards and our services.
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If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
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We will send you a letter acknowledging receipt of your complaint within three working days of receiving it, enclosing a copy of this procedure.
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We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
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If at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
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We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.
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If you are still not satisfied after the last stage of the in-house complaint procedure (or more than 8 weeks have elapsed since the complaint was first made) you can request an independent review from The Property Redress Scheme without charge.
Please note the following:
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You will need to submit your complaint to The Property Redress Scheme within 12 months of receiving our final viewpoint letter, including any evidence to support your case.
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The Property Redress Scheme requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.