Question 1

Why do I need to pay a rental deposit, and how can I get it back?

Accepted Answer

Your rental deposit is held to cover any potential damages or unpaid rent. We aim to return the full deposit, provided your rent is up to date and the property has no major damage when you leave. This ensures a smooth transition for both parties.

Question 2

I would like to report a non-urgent repair issue, what is the best way to do it?

Accepted Answer

It's really simple, head over to our report a repair page, fill in the information and submit it to us. We will take a look at the issue, consult your landlord and be in touch with you as soon as we know how it is going to be dealt with.

Question 3

Can I move the date I pay my rent?

Accepted Answer

In most cases this can be done but you will need to cover the shortfall of your payment. For example; if you currently pay on the 20th of the month we can move it back to the 27th of the month but you would need to pay an extra week’s rent.

Question 4

How often will PPM be inspecting my home?

Accepted Answer

This can vary but we typically inspect your property every 4 months. We try to be as unintrusive as we can but we need to ensure the landlord's property is being well looked after and ensure that your property doesn’t have any issues which may get worse over time. An inspection is usually under 10 minutes and gives you an opportunity to ask our team any questions about your tenancy or report any issues to us.

Question 5

How can I contact PPM if there is an urgent repair issue?

Accepted Answer

If the issue in your home relates to security, heating, hot water, or a severe leak, please contact us via our WhatsApp contact numbers, which can be found in the tenancy contract. For non-urgent issues, we encourage you to report them through our 'Report a Repair' page.

Question 6

What should I do to ensure my deposit is returned in full when I move out?

Accepted Answer

To ensure your deposit is returned in full when you move out, follow these steps:
- Clear all furniture and rubbish not included in the tenancy.
- Clean the carpets and leave the property spotless.
- Fill any holes in the walls and repaint any pre-approved painted walls to their original colour.
- Tidy the outside space and de-weed the garden (if applicable).
- Inform utility providers and provide up-to-date meter readings.
- Return all sets of keys, including any you had cut during the tenancy.
By doing these, you can help ensure your deposit is returned in full.

Question 7

How much notice do I need to give before moving out?

Accepted Answer

You need to give 28 days' written notice before moving out, as per your tenancy agreement. This can be done via email, letter, or submitted in writing through our office. The 28 days start from the day we receive your notice. You'll receive an email with details on how to leave the property and the date for the exit inspection.

Question 8

Can I have my landlords details to contact them directly?

Accepted Answer

This depends on what has been agreed in your tenancy. For landlords who chose let only or rent collection services you, as a tenant, will be directly in contact with them. In our fully managed tenancies it will be us that you will contact.

Question 9

How can I arrange viewing for a property?

Accepted Answer

Really simple, you can send an enquiry through our website, one of the various property portals we list our properties on, or give us a call at the office.

Question 10

If my application is accepted, how long is it until I need to move in?

Accepted Answer

Once accepted by your landlord we can hold the property for up to 4 weeks for you. Some landlords may insist you move in sooner but we understand that you probably need to give notice where you are.

Question 11

How do I sign my tenancy agreement with PPM?

Accepted Answer

At PPM, we operate a paperless office. Your tenancy agreement will be emailed to you via 'Docusign' for signing. You'll also receive the property inventory, Gas Safety Certificate, Electrical Safety Certificate, Energy Performance Certificate (EPC), and right to rent report before moving in. Sign and return these documents at your convenience before collecting your keys. Ensure all documents are signed and your first month's rent and deposit are paid.

Question 12

What are all the charges to the tenant and landlords when working with PPM?

Accepted Answer

Every agent should publish a schedule of their charges to tenants and landlords by law. Read ours here.

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