We aim to let every property within 3 weeks of listing it, though this depends on market demand, location, rental asking price, and property condition. Finding the right tenant is our top priority.

You can manage your own property of course but using a good letting agent represents excellent value for money. Having access to a team of professionals who can collect your rents, be your main contact with your tenant, keep your property occupied and well maintained and keep you abreast of the incoming legislation in our industry is extremely important. Not to mention it frees you up to focus on doing what you want to do. It's also worth noting that your management fees are a tax-deductible expense.

Yes. Before listing any property we carry out an inspection to make sure that the property is up to the required legal safety standards and advise on any necessary work. We also make recommendations for any improvements we think you could make to achieve a higher rent or attract a better tenant. Our team can arrange and carry out any required work prior to letting.

As soon as a repair is reported through our online reporting system we send it on to you via email for review. If we believe that the repair is in the amount agreed in our business terms and condition contract then our in house team will see to this. If we believe the cost will be more than the arranged amount, you can either carry out the repair yourself, instruct your own contractor, or pass the job back to us to be sorted by our in-house team. The issue may require further inspection to determine the route cause which a member of our team would carry out.

It’s a really hands-off process. All we need from you is our terms of business signed and returned. You will need to give the required notice to your current agent but once they are notified we can arrange to collect all certification, tenancy agreements, tenant contact information and keys. At that point, we will make contact with your tenants and make them aware of the switch.

Let’s say, for example, that a shower screen is damaged during a tenancy and we have sufficient evidence to suggest this was done by a tenant. The repair would need to be carried out as normal, you as the landlord would pay for it and the invoiced amount will be contested at the end of the tenancy and deducted from the deposit. In most cases though, the tenant will offer to pay for it there and then.

Every agent should publish a schedule of their charges to tenants and landlords by law. Read ours here.

It depends on the level of service you require and how many properties you have – multiple landlords receive discount on our services to reflect the economies of scale. Ask us for a personal quotation.

The simple answer is that is varies from area to area and depends what you are looking for from an investment. We are happy to advise on what could best suit your requirements so please ask us for more detail.

It is in our best interest to ensure the tenants have impeccable reference. All prospective tenants are credit referenced. We also request employment references and (if applicable) previous landlord references.

Yes, we can hold and protect a tenant’s deposit on all of our services although landlords should confirm what charges apply. This is done though the Deposit Protection Service.